Refund and Exchange Policy

Dear customer,

We are continuously improving our Customer Support based on the suggestions you send us. Below are the main guidelines of our Customer Service Policy:

Condition of your item:

 If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will review the issue and may send you another product. To be eligible for a replacement shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation Policy:

If you wish to cancel or make changes to your order, please contact us within 24 hours of placing the order at customerservice@pamperedfurries.com. We are unable to process cancellation requests after 24 hours as the package will have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed at our warehouse, we cannot make changes.

Refund Policy:

If the product you received is damaged, different from what was requested, or has delivery issues, please inform us! Please send an email to customerservice@pamperedfurries.com. We will review each case individually and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.

If Delayed or Missing Refunds (if applicable):

If you haven't received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you've followed these steps and still haven't received the refund, please contact us.

Customer Support:

Our customer contact channel is:

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect the personal information you give us during the purchasing and selling process, such as name, address, and email. While you browse our store, we also automatically receive your computer’s IP address to provide us with information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using this information for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, collect or use your information, at any time, by contacting us at customerservice@pamperedfurries.com

SECTION 3 - DISCLOSURE 

We may disclose your personal information if required by law or if it violates our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES 

Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they handle your personal information. When you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located. When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links: By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 5 - SECURITY 

We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction. Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 6 - AGE OF CONSENT 

By using this site, you declare that you are of legal age in your state or province of residence, or that you have given consent for your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified to ensure you are aware of the information collected, used, and disclosed.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION

For access, correction, amendment, or deletion of personal information, to register a complaint, or for more information, please contact our Privacy Compliance Officer at customerservice@pamperedfurries.com.